Return and Cancellation Policy

1. Right of Withdrawal (Cooling-off Period)

If you have placed an order without installation, you are entitled to withdraw from the purchase within 14 days after receiving the goods, without giving any reason, in accordance with EU consumer protection laws.

To exercise this right, please contact us at:
e-mail info [at] tap-stars.com

You will then receive instructions and a return label (return shipping cost: €25, deducted from your refund).

Returned goods must meet the following conditions:

Unused and not installed
In original packaging
Complete and undamaged

Once we receive and inspect the returned items, we will issue your refund within 14 days, excluding return shipping costs.

Note: This right does not apply to goods that have been installed or used, nor to made-to-measure or customized products.

2. Orders With Installation Service

If you ordered your product including installation by us, the right of withdrawal expires once the installation has started, with your explicit consent.

Installed products cannot be returned unless:

There is a confirmed manufacturing defect
The product qualifies under warranty (see section 4)

Installation services are non-refundable once completed.

3. Third-Party or Self-Installation

If you choose to install the product yourself or via a third-party:

We are not responsible for any damage, malfunction, or improper installation.
Warranty only applies to proven manufacturing defects, not to damage caused during or after installation.
Returns are only accepted if the product is unused, uninstalled, and undamaged.

4. Warranty Claims

All products are covered by the manufacturer’s warranty (duration varies per product). If you believe your item is defective:

Contact us at email: info [at] tap-stars.com with a clear description of the issue and supporting photos.
We will review the case and, if approved, arrange repair, replacement, or refund.

Please note:

Warranty claims do not cover misuse, improper installation, or third-party damage.
The customer is responsible for sending the item back to us.
We will cover shipping costs for returning repaired or replacement products.

5. Non-Returnable Items

We cannot accept returns for:

Customized or made-to-measure products
Items that have been installed or show signs of use
Products returned without prior approval

6. Questions?

If you are unsure whether your order qualifies for return or warranty, please contact our support team at:
e-mail : info [at] tap-stars.com

Need help?

Frequently Asked Questions

Does a Quooker have a filter?

Yes – every Quooker tap comes with a built-in HiTAC filter inside the boiling water tank, which enhances the taste of the boiling water. This carbon-based filter effectively removes contaminants and impurities, absorbing chlorine, pesticides, and organic pollutants to deliver water that looks, smells, and tastes fresher.

If you have a Cube or Cold Water Filter installed, your drinking water will be filtered as well.

Please note: The HiTAC filter is not designed to remove limescale. For more details on limescale filtration, click here.

Is it possible to add filtered, chilled, and sparkling water to your current Quooker system?

Yes – typically, it is, depending on the age of your unit. Our CUBE is compatible with all Quooker systems manufactured after October 2017.

What does the CUBE filter out?

The Quooker CUBE is equipped with an active carbon filter and a hollow fibre filter. Together, these filters effectively remove bacteria, chlorine, chemicals, and pesticides, resulting in water that tastes and smells fresher.

How can I tell if the CO₂ cylinder is empty, and how do I replace it?

If your Quooker’s sparkling water has lost its fizz, it’s time to replace the CO₂ cylinder.

To do this, simply unscrew the empty CO₂ canister from the white plastic holder at the top by turning it counterclockwise. Next, remove the plastic wrapper and red cap from the new CO₂ canister, and then screw it into the holder clockwise. You'll hear a slight hiss as you tighten it—continue until no more gas escapes.

New CO₂ canisters are available in a set of four.

Curated combinations that work

From Quookers to water softeners – we offer smart kitchen setups that are built to last and designed to match.

Expert guidance, no guesswork

Unsure what to choose? Our specialists help you find the perfect setup for your home and lifestyle.

Seamless installation, nationwide

Our certified technicians handle everything – clean, fast, and with attention to detail.

Stay clean. Stay limescale-free.

Our systems keep your tap setup hygienic, protected, and easy to maintain – with soft, pure water every day.