Yes – every Quooker tap comes with a built-in HiTAC filter inside the boiling water tank, which enhances the taste of the boiling water. This carbon-based filter effectively removes contaminants and impurities, absorbing chlorine, pesticides, and organic pollutants to deliver water that looks, smells, and tastes fresher.

If you have a Cube or Cold Water Filter installed, your drinking water will be filtered as well.

Please note: The HiTAC filter is not designed to remove limescale. For more details on limescale filtration, click here.

Yes – typically, it is, depending on the age of your unit. Our CUBE is compatible with all Quooker systems manufactured after October 2017.

The Quooker CUBE is equipped with an active carbon filter and a hollow fibre filter. Together, these filters effectively remove bacteria, chlorine, chemicals, and pesticides, resulting in water that tastes and smells fresher.

If your Quooker’s sparkling water has lost its fizz, it’s time to replace the CO₂ cylinder.

To do this, simply unscrew the empty CO₂ canister from the white plastic holder at the top by turning it counterclockwise. Next, remove the plastic wrapper and red cap from the new CO₂ canister, and then screw it into the holder clockwise. You'll hear a slight hiss as you tighten it—continue until no more gas escapes.

New CO₂ canisters are available in a set of four.

Once you have a complete set of four empty CO₂ cylinders, please return them to Tab-Star for refilling and recycling. Simply order a new set and select the “cylinders to return” option during checkout.

After placing your order, you’ll receive an email with a return label.

Learn more about CO₂ returns here.

For those using a Cold Water Filter or CUBE, your cartridge will emit a beep after 12 months to indicate that it's time for a replacement. (Note: Some older models featured a six-month timer, but replacement cartridges ordered after 2021 are designed to last 12 months.)
If you have a Scale Control R or Scale Control Plus, the meter will automatically beep when the cartridge requires replacement—the actual lifespan depends on your local water hardness.
Replacement cartridges are available for order through our webshop.

The Quooker system features a compact tank installed in your kitchen cupboard that connects directly to the Quooker tap on your countertop. Using our patented vacuum insulation technology, the system maintains water under pressure at the perfect temperature, so you have instant access to 100°C boiling water without needing to boil it on demand. Additionally, when you add a CUBE tank under your sink, you can enjoy chilled, filtered, and sparkling water—all from the same tap.

All Quooker taps provide boiling water with a simple push-push-turn of the bezel—the ring at the base of the tap spout. This patented mechanism, inspired by a child-safe medicine bottle, is designed to prevent accidental dispensing of boiling water, ensuring safety for both children and first-time users.

Yes, you can connect your Quooker to softened water as long as it meets French drinking water standards—if you're unsure, please check with your water supplier. Additionally, the water should have a minimum pressure of 2 bar (ideally between 2.5 and 6 bar) and a pH between 6.5 and 9.5, with moderate salt content. Alternatively, you may connect your Quooker to a hard water supply and install a Quooker Scale Control R to control limescale.

The Quooker uses only 10W in standby mode—roughly equivalent to the power consumption of a typical WiFi router.

• Quooker PRO3 Tank: Requires 55 cm of height and has a diameter of 15 cm.
• Quooker COMBI Tank: Requires 58 cm of height and has a diameter of 20 cm.
• Quooker COMBI+ Tank: Requires 53 cm of height and has a diameter of 20 cm.
• CUBE System: Measures 500 mm in height, 223 mm in width, and 340 mm in depth.
• For a Flex Tap: Ensure there is at least a 500 mm deep by 200 mm wide space under the worktop in the cupboard below the tap. This clearance is essential for the Flex hose to move freely; any restriction may hinder proper operation.

Unless you plan to be away for a month or more, it's best to leave your Quooker on. It only costs about 3c per day to run.

To turn off your Quooker system, press the 'Q'-shaped button on the top of the tank. For older models, the switch is located on the right side at the back of the tank, next to where the LED cable is connected.

You'll find it on a sticker positioned near the top of the tank's side.

Turn off your Quooker by switching it off on the tank's top and unplugging it from the power outlet.

Locate the thin black LED cable running from the tap to the top rear of the tank. Unplug this cable, wipe the connector tip with a clean, dry cloth, and then plug it back in.

If your tank’s serial number includes "VCD" or "VCW", you'll find two available LED ports. If one is covered by a plastic cap, remove the cap and insert the LED cable into that port. (For those with a Cold Water Filter or CUBE, there will be two LED cables; in that case, swap the cables so that each is connected to the alternate port.)

Reconnect the tank to the power supply while keeping it switched off.

Run the boiling water tap for about three minutes to refill the tank.

Leave the tank off for an additional 15 minutes, then turn it back on. At this point, you should see a steady red light on both the tap and the tank.

After another 10–20 minutes, the tank's light should gradually begin to pulse like a heartbeat, and the tap’s light will turn off. Once this happens, your Quooker system is fully reset and ready for use.

Yes, as long as the installation requirements are met. For a Flex, Front, or Fusion tap, no extra hole is needed in your worktop since it replaces your existing mixer tap. If there isn't sufficient space under your sink for the Quooker tank, you can use a Quooker extension hose, which lets you position the tank up to two metres away from the sink. Extension hoses can be ordered as an optional extra when you purchase your Quooker, or, if you've already ordered, you can buy one separately here.

A Quooker generally requires minimal maintenance. However, in areas with hard water, limescale may build up at the tap. If you notice that water is flowing slower than usual, try unscrewing the nozzle to remove the aerator, and soak it in white vinegar for about an hour. After rinsing off any limescale, reassemble the tap. If the flow remains sluggish, there might be limescale accumulation inside the tank, which will then need to be cleaned.

You can book a routine maintenance visit through our website.

Connection & Isolation:
The system must connect to existing services that are fully operational. You must provide clear instructions on where to isolate the water or power if needed when our engineer arrives.

Required Services:
A 13-amp power socket is needed (or two 13-amp sockets if a CUBE is specified), along with waste, hot, and cold water supplies. These services must be located within 500mm of the intended installation area, below worktop height, and easily accessible. If only one socket is available and a CUBE is required, a Powerswitch can be added.

Water Pressure:
The minimum water pressure required is 2 bar for both hot and cold water. (Note: COMBI tanks only need a cold water supply.)

Space:
There must be sufficient space for the tank and any required accessories.

If these conditions are not met upon our engineer's arrival, a return visit may be necessary, which will be charged separately.

Yes, you can install a Quooker yourself. It comes with comprehensive installation instructions, which are also available for download on our website.

For chrome, stainless steel, nickel, or gold taps, clean using a soft cloth with either glass cleaner or water. If you opt for glass cleaner, spray a small amount onto a damp cloth—not directly on the tap—then wipe and dry immediately with a clean cloth.

For patinated brass or black taps, use only warm water and a soft cloth, and dry the tap right after cleaning.

For more information, click here.

It is possible to convert a Combi+ tank to a Combi tank using the parts and instructions provided with the Combi+ tank. Conversely, if you wish to convert a COMBI tank to a COMBI+ tank, you will need to order a conversion set from our webshop.

Your Quooker system comes with a 2-year warranty from the installation date, covering all manufacturing and material defects. This warranty guarantees that your system will be restored to its original condition, free of charge, if a defect occurs.

If your Quooker system isn’t working optimally, please contact our service department immediately via your My Quooker account. Make sure you have your proof of purchase ready and that your serial number is registered in your account.

Please note, however, that the warranty will not apply in certain cases. It becomes void if the Quooker system was not installed according to our installation guidelines or if it is used in a non-domestic or improper manner. Damages resulting from misuse, inadequate maintenance, extreme scaling, or significant contamination from external factors are not covered. Additionally, if a Quooker system is improperly disassembled or repaired by unqualified third parties, the warranty will also be void.

A Quooker boiling water reservoir consumes only 10W in standby, which translates to about 0.24 kWh per day—less than the standby power used by a typical TV or router.

COMBI reservoirs, which supply both boiling and hot water, are connected to the water supply and a heating element. Because they meet the requirements for “boilers,” they must be energy labeled; COMBI models are rated A in the XXS category. In contrast, the PRO3 reservoir provides only boiling water, and since there is no EU energy label directive for boiling water reservoirs, it does not receive one. Despite this, the PRO3 is just as energy-efficient as a COMBI reservoir.

For more information about the energy consumption of a Quooker system, click here.

Installing the soap dispenser requires additional time, so an extra charge applies. The cost may vary depending on the complexity of the installation. Payment can be made by card directly with our technician. Once the installation is complete and you’re satisfied with the result, we will send you the final invoice through email.

No, the boiling water function features a TÜV-certified ChildLock (certification XDW17/9668). TÜV is an independent safety testing organization that ensures products meet strict safety and quality standards.

No. The Grohe tap uses GROHE's advanced CoolTouch® technology, keeping the surface cool to prevent burns.

Yes, the tap is designed with child safety in mind. It includes TÜV-certified safety mechanisms. However, since children can learn how the system works, it’s important to supervise them when near the tap.

The system consumes about 15.7 watts per day in standby mode, which equates to around €0.08 per day or €30.26 per year, based on average electricity prices in France.

M-size boiler: Approximately 20 minutes to heat from 10°C to 100°

L-size boiler: Approximately 30 minutes to reach full temperature

The system uses up to 2100 watts at peak. Check with your electrician to ensure your current circuit can handle it. A combi-switch (energy distributor) may also be used.

No, the Grohe boiler must be connected to a cold water supply only.

Yes, the T-piece required for installation is included in the package.

Please add the product 'Installation' and you'll find a button to plan and book your installation date / time.

Yes, indirectly it is mandatory for the system to work as it should to putt a softener in areas where the water is hard, as the Cote d'Azur.

This depends completely on how many people are using this water, what your personal preferences are and whether there is actually space to putt a softener. Please contact us for more information on this topic.