Descaling and / or softener systems

Yes, tap water throughout the South of France is strictly regulated and entirely safe to drink, meeting rigorous French and EU health standards. However, because much of our water travels through the region's famous limestone geology, it is incredibly dense in minerals. While not harmful to your health, this high mineral content gives the water a distinctly heavy, chalky taste. Many residents also notice a strong chlorine smell, which local municipalities use to keep the water sterile as it travels through the sun-warmed pipe infrastructure. To make this go away, we offer various filtersolutions on our website.

The stunning limestone cliffs and hills of Provence and the Côte d'Azur look beautiful, but they mean our groundwater absorption is packed with calcium and magnesium carbonate. Water hardness here frequently measures well above 30°f (French degrees), classifying it as "very hard" to "extremely hard."

In your kitchen, this means rapid, aggressive limescale build-up. Without specialized filtration, you will notice white crust forming on your taps within days, cloudy film on glassware, and scale choking the heating elements of your appliances—which dramatically cuts down their lifespan and increases energy bills.

Standard kitchen taps succumb to the South of France's heavy scale and our boiling and filtered water systems aren't - in this case - any different. This is the reason why we tell our clients to have a watersoftener installed. Not only does it allow you to stop suffering from limescale but washing your hair will never feel the same.

Selecting the right Quooker is actually quite simple. It comes down to three choices: the tap, the tank, and whether you want chilled or sparkling water.

1. Pick your tap model
Quooker has several designs, each with its own benefits.

• Flex – includes a pull‑out hose for extra reach.
• Fusion – boiling and mixer functions combined in one handle.
• Round or Square – choose the shape that fits your kitchen style.

2. Choose the tank that fits your household
The tank determines how much boiling water you have instantly available.

• PRO3 – 3 litres of boiling water; ideal for most households.
• COMBI – provides both 7 litres boiling and 15 litres hot water if you don’t have a hot‑water line nearby.
• COMBI+ provides 7 litres of boiling water and unlimited hot water. This boiler requires a hot water supply
  
  

3. Decide if you want chilled or sparkling water
If you’d like chilled or sparkling water straight from the tap, add the CUBE.
This requires a CO₂ cylinder and a filter, which are easy to replace.

4. Optional extras

• Anti‑limescale solution (recommended in hard‑water areas)
• Matching soap dispenser
• Your preferred finish (stainless steel, black, gold, etc.)

In short:
Choose the tap design you like, select the tank size that matches your usage, and decide whether you want chilled or sparkling water with the CUBE. From there, you can add any extras you prefer.

Yes. Quooker systems are designed to fit both new and existing kitchens. Models like the Flex, Fusion, and Front are "all-in-one" taps that replace your existing mixer tap, meaning no additional holes need to be drilled into the worktop.

All Quooker taps utilize a "push-push-turn" movement on the textured ring (bezel) at the base of the spout. This movement is intentionally counter-natural to prevent accidental activation by children or guests. For the CUBE (chilled/sparkling), operation involves a "push-wait-turn" for chilled water (blue LED) or a "push-turn" for sparkling water (flashing blue LED).

Every Quooker tank is equipped with a HiTAC® (High Temperature Activated Carbon) filter. 1 This filter significantly improves the taste and smell of the water by removing chlorine, bacteria, pesticides, and other organic impurities. Note that the HiTAC filter is a purification filter, not a descaling (limescale) filter.

Yes. Unlike many competitors that dispense water at 95-98°C, Quooker is the only system that delivers true 100°C boiling water. The internal 108°C pressurized environment is critical for ensuring the water is still boiling at the point of delivery, which is essential for the perfect cup of tea and for killing bacteria.

A Quooker system consists of a vacuum-insulated tank located in the kitchen cupboard connected to a specialized tap on the worktop. The tank acts like a thermos flask, keeping water under pressure at a constant temperature of 108°C. This ensures that when the water is dispensed and the pressure is released, it reaches your cup at a true 100°C boiling point.Write a clear and concise answer to guide your customers.

Yes. Most people opt for the Fusion or Flex models, which handle everything: cold, hot, and

100°C boiling water from a single spout. If you love your current tap, you can get a standalone Nordic boiling-only tap to sit alongside it.

This is the #1 concern. Quooker uses a "push-push-turn" electronic handle that is difficult for children to operate. Also, unlike a kettle that can tip over, the tap is fixed. The water comes out as a fine spray (aerated) rather than a solid stream, so if you accidentally touch it, you have time to pull away before a serious burn occurs.

Surprisingly little. Thanks to the high-vacuum insulation, the standby power consumption is roughly 5 pence per day. It is often more energy-efficient than boiling a kettle multiple times a day.

Oui, chaque robinet Quooker est équipé d'un filtre HiTAC intégré au réservoir d'eau bouillante, qui améliore le goût de l'eau bouillante. Ce filtre à charbon élimine efficacement les contaminants et les impuretés, absorbant le chlore, les pesticides et les polluants organiques pour une eau plus fraîche, à la fois en apparence et au goût.

Si vous avez installé un filtre à eau froide ou à cube, votre eau potable sera également filtrée.

Attention : le filtre HiTAC n'est pas conçu pour éliminer le calcaire. Pour plus d'informations sur la filtration du calcaire, cliquez ici.

Oui, généralement, cela dépend de l'âge de votre appareil. Le CUBE est compatible avec tous les systèmes Quooker fabriqués après octobre 2017.

Le Quooker CUBE doit être équipé d'un filtre à charbon actif et d'un filtre à fibres creuses. Ensemble, ces filtres éliminent efficacement les bactéries, le chlore, les produits chimiques et les pesticides, ce qui donne une eau au goût et à l'odeur plus frais. Ce filtre AC + HF doit être acheté séparément.

Tank Model: PRO3

• Capacity: 3 Litres
• Best For: Standard households (instant boiling water)

Tank Model: COMBI

• Capacity: 7 Litres
• Best For: Large families or small offices.

Tank Model: COMBI+

• Capacity: 7 Litres
• Best For: Kitchens with no hot water feed (heats all your kitchen water).
  
  

At a minimum, you require:

• A standard 13-amp (or 230V Schuko in Europe) grounded power socket. (Two sockets are required if adding a CUBE).
• Access to a cold water supply and a waste connection.
• A minimum inward water pressure of 2 bar is required for optimal performance.

• PRO3 Tank: 47–50 cm height, 15 cm diameter.
• COMBI/COMBI+ Tank: 49–58 cm height, 20 cm diameter.
• CUBE (Chilled/Sparkling): 50 cm height, 22.3 cm width, 34 cm depth.

Note: Always allow an extra 8 cm of height for the hoses connecting to the top of the tank.

You need three main things:

• Space: A standard 600mm sink cupboard is usually plenty, but the tank (PRO3, 7L, or Combi) takes up a chunk of that "under-sink" real estate.
• Power: A standard 13-amp power outlet. If you add the CUBE (for chilled/sparkling water), you’ll need a second outlet.
• Pressure: You generally need a minimum of 2 bar incoming water pressure for the system to perform well.

If you’re handy with a wrench and have some plumbing experience, yes. Quooker provides excellent installation videos. However, many people prefer a certified Quooker engineer to ensure the warranty is rock-solid and the "Combi" valves are balanced correctly.

The CUBE is an optional extra tank that provides chilled and sparkling water. It sits next to your boiling water tank. If you drink a lot of bottled sparkling water, it’s a game-changer; if not, it’s an expensive add-on that takes up more cupboard space.

Si l'eau pétillante de votre Quooker a perdu son pétillant, il est temps de remplacer la bouteille de CO₂.

Pour ce faire, dévissez simplement la cartouche de CO₂ vide du support en plastique blanc situé en haut en la tournant dans le sens inverse des aiguilles d'une montre. Retirez ensuite l'emballage plastique et le bouchon rouge de la nouvelle cartouche de CO₂, puis vissez-la dans le support dans le sens des aiguilles d'une montre. Vous entendrez un léger sifflement en la serrant ; continuez ainsi jusqu'à ce qu'il n'y ait plus de fuite de gaz.

Les nouvelles cartouches de CO₂ sont disponibles par lot de quatre.

Si vous vivez dans une région où l'eau est dure, comme sur la Côte d'Azur, du tartre peut s'être accumulé à l'extrémité de votre robinet, ce qui réduit le débit d'eau.

Essayez de retirer le bec verseur et de démonter l'aérateur. Laissez-le tremper dans une petite tasse de vinaigre blanc pendant environ une heure, puis rincez pour éliminer tout tartre restant et remontez le robinet.

Si le problème persiste, il est possible qu'il y ait du tartre à l'intérieur du réservoir, qui devra être nettoyé.

Nous pouvons nous en charger pour vous. Il vous suffit de contacter notre équipe de service en cliquant ici .

The system is relatively low-maintenance, but in hard water areas, the tap’s aerator (the nozzle at the end of the spout) should be descaled at least every 6 months. This involves unscrewing the nozzle and soaking the aerator in white vinegar for an hour. For internal maintenance, the HiTAC filter should be replaced approximately every 5 years, often combined with a professional internal descaling of the tank.

A rapidly flashing red light indicates a technical fault. Most issues can be resolved with a "reset": turn off the power at the tank, unplug the LED cable, wait 10 seconds, reconnect everything, and turn it back on. If the light pulses slowly (the "heartbeat"), the system is in standby and functioning normally.

If you live in a hard-water area, limescale is the enemy.

• HiTAC Filter: Inside the tank; usually needs replacing every 3–5 years.
• Scale Control Plus: An external filter for very hard water areas that needs changing every 6–12 months depending on usage.
• Water softener: Over time, hard water leaves chalky mineral deposits (limescale) inside your pipes, boilers, and appliances. A water softener removes these minerals, extending the lifespan of your dishwasher, washing machine, and coffee machines.
  
  

Yes. Because of its patented vacuum insulation, the tank uses only 10 watts of power to stay on standby—roughly the same as a small LED bulb. It eliminates the common habit of "over-boiling" a kettle, ensuring you only use the exact amount of water required.

The CUBE accessory provides chilled and sparkling water. One CO2 cylinder provides approximately 60 litres of sparkling water. In all regions, empty cylinders are returned to Quooker in sets of four for recycling and refilling, making it a sustainable alternative to plastic bottled water.